Terms of Service

These Terms of Service ("Terms") govern your use of the website and the gift card and partner-welcome claim forms operated by The Root and Scalp Spa ("we," "us," or "our"). By using our site or submitting a claim form, you agree to these Terms.

Gift cards and welcome cards

Gift cards and partner welcome cards are promotional and apply toward services at The Root and Scalp Spa. Card values, doubling promotions, and validity windows are stated on the claim page at the time you claim the card and are subject to the terms shown there (for example, a value that doubles if you book within 48 hours and is valid for a limited period). Cards have no cash value, are non-transferable except as we permit through our referral program, and cannot be combined except as expressly stated.

Booking and appointments

Claiming a card does not by itself reserve an appointment. After you submit the form, you will be taken directly to our booking provider to schedule your appointment; your appointment is confirmed only once you complete booking there. We may reschedule or decline service as reasonably necessary.

How we may contact you

We use the phone number you provide to help with your gift card. If you have not booked an appointment after activating your card, a team member may call you to help you schedule. We do not send unsolicited marketing text messages or marketing calls. See our Privacy Policy for details.

Acceptable use

You agree to provide accurate information and not to misuse the claim forms, including submitting cards on behalf of people who have not asked to receive them, or attempting to circumvent referral limits. We may void cards or activations that appear fraudulent or abusive.

Disclaimer and limitation of liability

The site and promotions are provided "as is" without warranties of any kind to the fullest extent permitted by law. To the maximum extent permitted by law, our liability arising from these Terms or a promotional card is limited to the stated value of the card.

Changes to these Terms

We may update these Terms from time to time. The "Last updated" date reflects the most recent change. Continued use of the site after changes constitutes acceptance of the updated Terms.

Contact us

Questions about these Terms? Email info@therootandscalpspa.com or call (512) 881-2799.

See also our Privacy Policy.