Privacy Policy
The Root and Scalp Spa ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website and to the gift card and partner-welcome claim forms we operate.
On this page
Information we collect
When you claim a gift card or partner welcome card, we collect the information you submit on the form: your first and last name and mobile phone number. We also record which consultant, partner, or friend referred you (an attribution code in the link) so we can credit your referral correctly.
We do not collect payment information through the claim form. If you purchase a gift card directly, payment is processed by our third-party payment processor and is subject to their privacy practices.
How we use information
- To activate your gift card and attribute it to the consultant, partner, or friend who referred you.
- To create and manage your appointment and client record with our booking provider.
- To credit the referring consultant or partner under our referral program.
- To contact you about your gift card or appointment if needed (see below).
How we may contact you
We use the phone number you provide to help with your gift card. If you have not booked an appointment after activating your card, a team member may call you to help you schedule. We do not send unsolicited marketing text messages or marketing calls.
SMS text messaging
Consent. When you submit our gift card activation form (at therootandscalpspa.com/gift-card) or our partner activation form (at therootandscalpspa.com/partner-activation), you may opt in to receive text messages from The Root and Scalp Spa by checking the SMS consent box. Consent is not a condition of purchase — you can use the gift card without agreeing to text messages.
What we send. If you opt in, you may receive transactional text messages from us, including: a one-time message confirming your gift card activation with your personalized booking link, an appointment confirmation when your booking is scheduled, and an optional reminder before your appointment. We do not send marketing or promotional text messages through this program.
Frequency. Message frequency varies based on your activity. Most clients receive 1–4 messages per gift card lifecycle. We do not send recurring marketing blasts.
Cost. Message and data rates may apply, depending on your mobile carrier and plan.
How to opt out. You can stop receiving text messages from us at any time by replying STOP to any message we send. You will receive a single confirmation message and no further texts. To re-subscribe later, reply START.
How to get help. Reply HELP to any of our text messages to receive contact information. You can also email info@therootandscalpspa.com or call (512) 881-2799 with any questions about your messages.
Carriers. Carriers are not liable for delayed or undelivered messages.
Privacy of your phone number. Your phone number and the fact that you have opted in to SMS are stored only for the purposes described in this Privacy Policy. We do not share, sell, or transfer phone numbers or SMS opt-in data to any third party for their own marketing or promotional purposes. Our service providers (booking platform, database, messaging delivery vendor) process this data solely to deliver the messages you have requested.
How we share information
We share your information only with service providers that help us operate the gift card flow — our booking platform, our database/hosting provider, and our automation provider — and only as needed to deliver the service you requested. We do not sell your personal information, and we do not share your phone number with third parties for their own marketing purposes. We may disclose information if required by law.
Data security
Your information is stored in a secured database with access controls. While no system is perfectly secure, we take reasonable measures to protect your data and limit access to those who need it to operate the service.
Your choices
You may request that we delete the contact information you submitted by emailing info@therootandscalpspa.com. Deleting your information may prevent us from delivering or honoring an outstanding gift card. To stop follow-up calls, ask the team member who calls you, or email us at the address above.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be posted on this page.
Contact us
Questions about this policy or your information? Email info@therootandscalpspa.com or call (512) 881-2799.
See also our Terms of Service.